PERANCANGAN KUALITAS PELAYANAN RUMAH SAKIT MELALUI PENERAPAN FUZZY QUALITY FUNCTION DEPLOYMENT

  • Rudy Joegijantoro Stikes Widyagama husada
  • MN Lisan Sediawan Stikes Widyagama husada
DOI: https://doi.org/10.33475/jikmh.v2i2.118
Keywords: Quality Function Deployment, House Of Quality, Fuzzy Logic, Customer Requirements, Service Features

Abstract

Quality Function Deployment (QFD) is defined as a method that supports the structured design of products or services. The method is based on the customer needs and involves all the relevant parties within an organization that develops and produces a product through teamwork. It is a method for mapping and prioritizing customer requirements into functional features and technical modules to optimize market performance. Although the quality of a service can be dramatically improved through a QFD exercise, the traditional crisp scoring approach has a major drawback. A wrong conclusion can be easily produced since the fuzzy nature of linguistic correlation terms from evaluation members is ignored. To overcome this problem, fuzzy scoring for linguistic terms is proposed in this paper. This study integrates fuzzy logic into House Of Quality to establish a framework for prioritizing customer requirements to simply, objectively, and scientifically analyze service features

Edisi Maret 2014
Published
2014-03-13
How to Cite
JoegijantoroR., & SediawanM. (2014). PERANCANGAN KUALITAS PELAYANAN RUMAH SAKIT MELALUI PENERAPAN FUZZY QUALITY FUNCTION DEPLOYMENT. Jurnal Ilmiah Kesehatan Media Husada, 2(2). https://doi.org/10.33475/jikmh.v2i2.118
Issue
Vol 2 No 2: Maret
Section
Articles

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